Delivery Policy

Variable Weight Orders

Because many perishable items are individually prepared for you, the per-item price you see in your shopping cart for variable weight items is based on an estimated weight. The final price of these variable weight items will be based on the same price per gram/kilogram indicated at time of checkout, and we will do our best to ensure it is as accurate to the listed price as possible. The actual price charged is determined once we have prepared and weighed your order, and that actual price will appear on the invoice issued to you on the day of your delivery.  

Cancellations

Cancellation of orders must be made before the order is processed by the physical store. You can cancel your order via whats app.

Delivery of Products

Frost Prime Egypt uses refrigerated trucks with freezer compartments and motorcycles with temperature proof pouches to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. Frozen items must immediately be placed in a freezer. In an effort to meet the committed delivery times for all of our customers, our delivery personnel cannot wait for an inspection of the items delivered.

Invoices

You will receive an email invoice the day of your delivery and a physical invoice at delivery. If something is missing from your order, please contact our Customer Service department.

Inclement Weather and Unforeseen Delivery Complications

In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule which will cause us to suspend chosen delivery dates and times. If there will be a significant delay in delivering your order, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will attempt to deliver your order as quickly as possible when the conditions permit. We will never deliver an order past 10:30 PM without your consent. If your designated delivery location (e.g. street closure) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date to make the delivery.

If you have questions

If you have any questions, feedback, or concerns about this Privacy Policy or the practices described herein, you may contact us at wecare@frosteg.com

Updated: September 2021